Our Returns Policy for Authorised Product Returns
Within the first 14 days you must first obtain an Authorised Returns Number. To obtain an Authorised Returns Number please contact us via:
1. Email: firstname.lastname@example.org
2. Telephone: 01296-633333 (Our help lines are open Monday to Friday 09.15hrs to 16.30 hrs)
The Authorised Returns Number must be displayed prominently on the outside of the parcel, without it, no goods can be accepted. You will be asked to supply:
1. A list of the returns being made - with, if possible, the product code.
2. Proof of purchase - either an order or an invoice number
3. Date of purchase
To return the goods: (within the first 14 days)
1. Where possible full original packaging and operating instructions must be returned in case of out-of-box failure.
2. Make sure you give a full written reason for the return, this makes it easier to confirm any claim.
3. Ensure that the Authorised Returns Number is obtained before any goods are returned.
We honour all of our warranties provided that defects are notified by emailing or calling the number provided above and that the customer accepts the responsibility for the return of goods. AKD Communications will not refund any external engineering costs should the need for external engineering services be required. There are four types of warranty and our account team will advise you of that which applies to any product. Should a return be necessary, the type of warranty will be confirmed when the authorised return number is issued. Customers are advised to consider the terms of the product warranties and their implications before placing an order and it is their responsibility to be aware of them.
Faulty Product (within first 12 Months of purchase after 14 days):
The item should be returned to us and a repair or replacement will be provided. The customer will be required to pay for the return of the faulty item to us, we will pay for the dispatch of the replacement back to the customer.
If no fault is found:
Products found to have no fault will be returned to the customer.
Goods ordered in error:
Provided you notify us within 14 working days of receipt, we may accept the return of goods ordered in error. When this is agreed, all items must be returned as new complete with all packaging and instructions. If they can be exchanged for the correct products there will be no charge. If they cannot, a handling charge of 10% of order value ex VAT will be made. Should any returns not be 'as new' , with complete packaging and instructions, they will be sent back to the customer and a handling charge may be applied.
Goods supplied in error:
If a product is supplied in error by us, arrangements will be made for the collection of the goods. Important: We will accept no liability for products supplied incorrectly against telephone orders.